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POLITICA DI CANCELLAZIONE HAIR OLISTIC

As an independent small business and to provide you and others with an excellent customer service and access to appointments during off and peak, times we want to you to

inform you our policy.

Quando prendi un appuntamento, ti riserviamo quel tempo; senza sufficiente preavviso, abbiamo finito per allontanare altra clientela. Quando i clienti non riescono a presentarsi all'appuntamento programmato, non siamo in grado di servire al meglio i nostri clienti in attesa.

we thank you for your consideration at least of 48 hours cancellation policy. 

Our booking policy does not only protect our business but also affects our affordability and ensures fair treatment to all our clients.

TASSA DI CANCELLAZIONE

Si prega di prenotare con attenzione.No-show Ecancellazioni dell'ultimo minuto significa che altri clienti non possono prenotare in quella fascia oraria e ciò fa sprecare il tempo e l'esperienza del nostro professionista altamente qualificato.

A 50% deposit may be required to secure all bookings ,specially to the clients who miss their appointments or failed to give us a cancellation notice.

*longer appointments more than 60 minutes or group services may be charge 100%

*new clients consultations: 50% deposits

trattenute su carta di credito oDepositi  :

per i clienti che hanno mancato 1 o più appuntamenti senza avvisare il salone (no show) o che sono continuamente incapaci di aderire alla nostra politica di cancellazione, richiederemo una trattenuta o un deposito sulla carta di credito per appuntamenti futuri e potrebbe essere addebitata una penale di cancellazione.

Pensiamo sempre ai nostri clienti e cerchiamo di trovare il modo migliore per garantire la loro soddisfazione. Ecco perché dobbiamo avere una politica chiara, per garantire che gli affari funzionino senza intoppi e che tu, insieme a tutti gli altri, ottenga il SERVIZIO SALONE per cui paghi presso HAIR HOLISTIC.

ARRIVE ON TIME!

We understand that some things happen outside of your control that make you late to your appointment. we will do everything we can to accommodate you.

However, if you are running more than 10 minutes late we may need to offer you a shorter service or reschedule your appointment in order to accommodate all of our guest with the full service experience .please let us know as soon and safe possible that you are running late so we can best accommodate everyone.

if you are more than 15 minutes late and we are force to reschedule your appointment .

 if you  pay a deposit Your balance will be refunded to you minus the $50 late fee.

Appointments reminders

Appointments reminders are available, we offer email and text reminders approximate 24 to 48 hours before your appointment ,

please it’s your responsibility to update your contact information in order we can contact you .

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 48 hours’ notice. 

Your deposit can either be refunded or held for your next booking.

If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit.

less than 24 hours and same day cancelation deposit its not refundable

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

we will  ask you to provide additional details and documentation so we can confirm and  validate  the  unavoidable circumstances .

please  provide the required documentation within 7 days of making the cancellation or  your cancellation may no longer qualify  credit to the account 



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